Returns & Exchanges

We want you to be completely satisfied with your secret door. If your order doesn't meet your expectations, you may return it within 30 days of delivery, subject to a restocking fee for non-defective items.

Return Process

• 1.
  Request Authorization

  Contact our support team to obtain a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Unit

  Securely repack the door in its original crate or packaging to prevent damage during transit.

• 3.
  Schedule Pickup

  Coordinate with our freight partner for a scheduled curbside pickup of the return shipment.

• 4.
  Inspection & Refund

  Once received and inspected at our warehouse, your refund will be processed to the original payment method.